20 October 2020

HSBC launches new additional ‘around the clock’ virtual healthcare support for life insurance customers

With immediate effect, existing HSBC Life Protection policyholders in the UK will receive additional physical and mental health benefits, HSBC Life (UK) Limited announced today. The new benefits, which will be included as standard on new policies, is provided in partnership with Square Health.

The new benefit will provide new and existing customers with important virtual value-added health services and is a free to HSBC Life (UK) Limited policyholders who have purchased their policy through an external intermediary, such as Independent Financial Advisers and Aggregator.*

With ongoing health being of increasing importance to individuals and their families, the service will provide customers with expert medical assistance and wellbeing support accessible through an HSBC Life Online Health Services App.

The additional free benefits for policyholders include:

  • 24/7 remote GP consultations;
  • Mental health support including with counsellors, therapists who specialise in cognitive behavioural therapy (CBT) and psychologists;
  • Private prescriptions without the need to visit a clinic;
  • Second Medical Opinion to check a diagnosis, answer questions and receive advice on treatment options;
  • Physiotherapy to restore movement and function, including an initial assessment, personalised treatment plan and up to 8 video call physiotherapy consultations a year; and
  • Health MOT testing the status of over 20 health markers.

Mark Hussein, CEO of HSBC Life (UK) Limited, said: “COVID-19 has changed the traditional view of how we think of face-to-face medical appointments. By introducing our new online health service we hope to help our customers meet with a remote GP virtually in the comfort of their own home.”

Mark Hussein added: “Our new service also provides customers with access to a second medical opinion, which means they can have a further consultation on treatment options with a UK-based medical specialist. It is essential that we diversify our product offering in the current environment and evolve to provide our customers with the best service possible.”

Dr Bippon Vinayak, Executive Chairman and Co-founder of Square Health, added: “The events during 2020 have highlighted more than ever the value of digital solutions for the delivery of healthcare. We’re delighted to partner with HSBC Life UK to provide high-quality, trusted and safe medical assistance which is readily available at the point of need – day or night. We see this partnership as the beginning of a journey in which we will help people lead healthier lives and provide a trusted source of healthcare advice whatever their medical concern and wherever they are in the world.”

Media enquiries to:

Fiona Vale | +44 (0)7387 243552 | fiona.vale@hsbc.com
Lak Herath-Culley | +44 (0)7384 792808 | lak.herath-culley@hsbc.com

Notes to editors

*Selection of virtual health services available to customers is dependent upon products purchased.

About HSBC Life (UK) Limited
HSBC Life (UK) Limited is part of the HSBC Group, one of the world’s largest banking and financial services organisations. HSBC Group serve more than 40 million customers worldwide through a network that covers 64 countries and territories in its geographical regions: Europe, Asia, North America, Latin America, and Middle East and North Africa.We aim to be present where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. HSBC Life (UK) Limited is a subsidiary of HSBC Bank plc and was founded in the UK in 1988. HSBC Life (UK) Limited offers a range of insurance services to meet protection and wealth management needs and help clients to manage, protect and grow their wealth. Our services and solution are available through HSBC banking channels and selected third-parties, including financial advisers and aggregators. For more information on HSBC Life (UK) Limited range of services go to https://www.life.hsbc.co.uk/ and for more information on HSBC please go to https://www.hsbc.com

About HSBC Holdings plc
HSBC Holdings plc, the parent company of the HSBC Group, is headquartered in London. HSBC serves customers worldwide from offices in 64 countries and territories in our geographical regions: Europe, Asia, North America, Latin America, and Middle East and North Africa. With assets of US$2,923bn at 30 June 2020, HSBC is one of the world’s largest banking and financial services organisations.

About Square Health
Founded by doctors, Square Health is a specialist digital health and wellbeing technology solutions provider that works closely alongside leading players within the insurance and corporate sectors to provide holistic medical, technological and customer service solutions for different market segments. It brings over 25 years of experience to the complex requirements of the industry, blending extensive IT and medical expertise. Square Health supports the strategic objectives and brand values of these organisations, enabling them to provide a range of services to their end users. These include: 24/7 virtual GP consultations, mental health support, 2nd opinion services, health MOTs, prescription services, appointment booking services, specialist referrals, physiotherapy sessions, counselling and dietician appointments.