HSBC bank accounts for people without a fixed address now available in over 100 branches

Launched in December 2019 in 31 branches, HSBC UK has worked with national homelessness charities Shelter and Crisis, as well as local organisations and councils, to provide individuals with access to a basic bank account without the need for photo ID or proof of address.

HSBC UK has so far opened 700 accounts under its No Fixed Address service, with over 50% of these openings taking place during the COVID-19 pandemic (from April 2020). Chesterfield was the 100th branch to introduce the service on 24 February with three more branches added since, taking the total to 103.

The latest government snapshot figures show 2,668 people were recorded as street homeless in England on a given night in the autumn of 2020. Although, this snapshot has fallen in the last year, it is still 52% higher than in 2010 when data first started being collected.

According to Shelter, more than 253,000 people in England have been recorded as homeless and living in temporary accommodation during the pandemic¹.This is the highest figure for 14 years, and there will be many more people who are sofa-surfing or not captured by official statistics.

Having a bank account can make it easier to claim benefits, receive wages and pay rent. Traditionally, banks require photo identification such as a passport or drivers licence as well as proof of address, which could be a council tax or energy bill - documents which many people experiencing homelessness may not have or can find difficult to keep safe without a fixed address.

At participating HSBC UK branches, individuals without a fixed address can open a bank account when accompanied by a caseworker and using the address of the charity supporting them.

Maxine Pritchard, Head of Financial Inclusion and Vulnerability at HSBC UK, said: “No one in today’s society should be without a bank account, but if you don’t have a fixed address it can be very difficult to get one. HSBC is changing this and with every branch that offers the service we have the opportunity to make a difference to more people’s lives.

“I am incredibly proud that we can play our part in helping some of society’s most marginalised and vulnerable people access the services necessary to help break the cycle of homelessness and become financially independent.”

Polly Neate, CEO of Shelter, said: “The cruel impact of the COVID crisis has tipped thousands of people into homelessness and left many with no option but to sleep rough. It’s hard enough battling the elements and surviving the daily dangers of the streets. If you are then cut off from receiving financial support or have no way to get your wages paid, it can be even harder to break free of the clutches of homelessness.

“HSBC’s determination to extend the No Fixed Address service to even more branches across the country, despite the challenges of the pandemic, is fantastic and so important. It means even more people can take a key step towards financial independence that will hopefully help them to re-build their lives.”

Jon Sparkes, Chief Executive at Crisis, said: “We’re pleased to see that HSBC’s No Fixed Address service is now available across 100 branches. We know that without a bank account it can be difficult for people experiencing homelessness to access employment, secure housing and, for many of our clients, it means being stuck in a prolonged cycle of homelessness.

“Our services team has worked closely with HSBC branches to secure accounts for our clients, and the results are often lifechanging. By having a bank account, clients are able to receive benefits, collect wages, pay bills, get a phone contract and, most crucially, are able to find somewhere safe and secure to call home. We hope that the success of the accounts will encourage other banks will follow suit.”

HSBC UK is the largest bank in Europe to provide accounts to people without a fixed address. The scheme is based on its pioneering ‘Survivor Bank’ service which involves working with human trafficking and modern slavery charities to open bank accounts for survivors.

For more information visit: https://www.hsbc.co.uk/help/money-worries/no-fixed-address/

Media enquiries to:

Hannah Langston, HSBC UK Press Office: hannah.langston@hsbc.com / 07384 792 248

HSBC UK Press Office: ukpressoffice@hsbc.co.uk

Twitter: @HSBC_UK