The refurbishment will completely reformat the branch interior including full decoration and new furniture and, amongst other things, it will provide:
Paul Houlding, HSBC UK’s Local Director for Colchester and Ipswich, said: “We are continuing to invest millions of pounds into our branch network to create a better banking experience for our customers. The changes that we are making to our Colchester branch will mean customers have a much more modern branch, with increased space in the banking hall, plus a digital education zone and an area for customer seminars where we can inform groups of customers on important issues, like helping to keep them safe from fraudsters, or maybe first time buyers looking for their first home.
“While we are investing in our branch network and in Colchester, the direction of travel for customer behaviour is quite clear - customers are becoming more comfortable primarily using online and mobile banking to take control of their finances, turning to other channels for very particular interactions. That could be to get face-to-face advice, when they have a complex financial issue, or they want to discuss how a major life event will affect their finances, whether that is an expected new addition to the family or a bereavement. Whichever their preference, we are there for them in Colchester.”
While the refurbishment is being carried out, customers are able to use the North Station Road branch for their day-to-day banking.
Paul Houlding added: “As previously announced, the North Station Road branch will be permanently closing on 4th June, with all accounts being transferred to the High Street branch. The Colchester High Street branch will re-open in time for when the North Station Road branch permanently closes. We look forward to being able to support our customers in a much more customer-friendly environment.”
Stripping out any impact of the pandemic, the number of customers using branches has fallen by a third in the last five years. Nine in ten (90%) of all customer contact with us is over the phone, internet or smartphone, in addition to talking to over 100k customers a week on social media.
Media enquiries to:
Steve Gracey , HSBC UK Media Relations – firstname.lastname@example.org | 020 7991 4118
HSBC UK serves around 14.5 million customers across the UK, supported by 32,000 colleagues. HSBC UK offers a complete range of retail banking and wealth management to personal and private banking customers, as well as commercial banking for small to medium businesses and large corporates.
HSBC Holdings plc
HSBC Holdings plc, the parent company of HSBC, is headquartered in London. HSBC serves customers worldwide from offices in 64 countries and territories in its geographical regions: Europe, Asia, North America, Latin America, and Middle East and North Africa. With assets of US$2,984bn at 31 December 2020, HSBC is one of the world’s largest banking and financial services organisations.