26 January 2024

HSBC UK installs first Cash Pod in Nailsea to help with access to cash

  • First of ten Cash Pods expected to be opened by the bank this year

HSBC UK has introduced its first standalone ‘Cash Pod’, which will provide improved access to cash in Nailsea, North Somerset, in advance of the closure of the last bank in town, which is planned for 1 February.

This landmark introduction, which is the first of ten Cash Pods expected to be opened by the bank this year, follows news from HSBC UK that it will not announce any new branch closures in 2024, and comes after the bank announced a new branch to be opened in Loughborough, Leicestershire.

HSBC UK opened two branches in 2023 in Bournemouth and Sheffield, refurbished or updated well over 100 branches in addition to playing an integral role in 18 new Banking Hubs up and down the country.

The Cash Pod will enable all Nailsea residents and businesses to withdraw cash

The exact locations of nine additional Cash Pods are being finalised, but expected to include a farm shop, car parks and shopping centres, many of which will be powered by solar panels. They will include access to defibrillators for the community, bike racks to help with sustainable transport and living walls, to bring additional greenery to the local area.

Located in the Crown Glass Shopping Centre, the Cash Pod will enable all residents and businesses to withdraw cash and allow HSBC UK customers to deposit cash conveniently. The machine features internal cash recycling, reducing the frequency of refills and contributing to a more sustainable and efficient banking experience for the community. The Cash Pod will also enable customers to check their account balance, print mini-statements, activate a card and reset the PIN, and make payments linked to their HSBC UK credit card. The Cash Pod will provide access to cash 24 hours a day for customers and non-customers alike, and will be fee-free.

Oli O’Donoghue, Managing Director of HSBC UK’s branch network said: “We continue to invest tens of millions of pounds into our branch network and local communities. We fully understand a community’s need for access to cash and are excited to be launching our first Cash Pod in Nailsea. This marks the start of a new initiative for HSBC UK as part of our strong focus on maintaining and improving our local presence, alongside digital and remote banking.

“We understand the impact of the recent bank closure on the community, and we are excited to assist with access to cash with this new standalone Cash Pod.”

Media contact:

Hannah Langston, Media Relations, HSBC UK on 07384 792 248 or hannah.langston@hsbc.com

Note to editors:


HSBC UK serves over 14.75 million customers across the UK, supported by 24,000 colleagues. HSBC UK offers a complete range of retail banking and wealth management to personal and private banking customers, as well as commercial banking for small to medium businesses and large corporates. HSBC UK is a ring fenced bank and wholly owned subsidiary of HSBC Holdings plc.

HSBC Holdings plc

HSBC Holdings plc, the parent company of HSBC, is headquartered in London. HSBC serves customers worldwide from offices in 62 countries and territories. With assets of $3,021bn at 30 September 2023, HSBC is one of the world’s largest banking and financial services organisations.