HSBC UK leading the next step in AI-powered shopping with Visa

As part of this work, a HSBC UK card has recently been used to initiate an end-to-end agentic transaction on a live merchant website, amongst an industry-first. These developments mean that cardholders will soon be able to shop and pay via AI platforms, without needing to move across multiple websites.

AI-powered shopping has the potential to save consumers time on everyday tasks, from booking travel and buying household essentials to finding the best products for their needs. Customers remain in control throughout the process, with clear permissions and safeguards built into the experience.

Andy Rankin, Chief Payments Officer at HSBC UK, Consumer Banking said: “The way people pay is constantly evolving, and artificial intelligence has the potential to make everyday shopping simpler, faster and more convenient for our customers.

“At HSBC UK, we’re helping to shape the future of payments by bringing together innovation, trusted technology and industry collaboration. AI-powered commerce is set to be the next evolution in how people shop, and we’re working alongside our partners to help build the experiences that will make it a reality, while ensuring customers remain firmly in control of their money.

“As new technologies emerge, customers need confidence that their payments are protected and we’re working with Visa to lead the industry in building trusted experiences that can unlock the benefits of AI for consumers.”

Working with Visa and industry partners, HSBC UK is helping to support the technology and security measures that make these transactions possible. This includes ensuring payments can be authenticated securely using customers biometrics.

“AI agents are beginning to initiate transactions in real-world environments, and our role is to ensure every transaction remains secure, transparent and trusted,” said Rob Cameron, Group Country Manager, UK & Ireland, at Visa. “By connecting our issuer partners like HSBC UK, with merchants and AI systems through our network, we are enabling this next phase of commerce using the infrastructure and protections already in place.”

This initiative marks another step towards the future of payments, where technology can help customers manage their financial lives more easily while maintaining the security, transparency and control they expect from HSBC UK.

Media enquiries to:

Emily Craig Emily.Craig@hsbc.com

Email: UKpressoffice@hsbc.co.uk