HSBC UK’s Lincoln Branch re-opens after major facelift

This refurbishment follows a commitment from HSBC UK not to announce any new branch closures in 2024.

In addition to some work to update the exterior of the branch, including new signage, the refurbishment has completely reformatted the branch interior alongside full re-decoration, new furniture and, amongst other things, it will provide:

• New banking hall layout and better-designed areas for customer service;
• Better, more adaptable facilities for disabled customers or those in wheelchairs, including height-adjustable tables;
• An area that can be used for customer seminars, which could include talks on financial wellbeing and the Cost of Living, or even guidance on how to avoid becoming the victim of fraud;
• Full redecoration and flooring, plus the latest modern furniture and signage

Throughout the closure, HSBC UK representatives have been available at a ‘pop-up branch at Lincoln central Library while the work was carried out.

Fran Kew, HSBC UK’s Local Director covering Lincoln, said: “We are continuing to invest millions of pounds into our branch network. This significant investment of hundreds of thousands of pounds in our Lincoln branch will create a greatly improved and enhanced experience for our customers. The changes we have made to our Lincoln branch will provide customers with a much more modern and better designed branch, providing improved accessibility for customers in addition to the latest technology.

“I am extremely proud of the improvements we have made that will benefit our customers, but I am also proud of the changes that have been made will also provide a better and more comfortable place for our branch colleagues to work, which is extremely important to us.

Below is a selection of before and after photos, which show some of the work that has been carried out.