19 February 2024

HSBC UK’s Lincoln Branch re-opens after major facelift

The HSBC UK Lincoln ‘Stonebow’ branch, based at 221 High Street, Lincoln re-opens on Monday (19th February) following a fundamental facelift that has seen it closed for 11 weeks, the bank announced today.

This refurbishment follows a commitment from HSBC UK not to announce any new branch closures in 2024.

In addition to some work to update the exterior of the branch, including new signage, the refurbishment has completely reformatted the branch interior alongside full re-decoration, new furniture and, amongst other things, it will provide:

  • New banking hall layout and better-designed areas for customer service;
  • Better, more adaptable facilities for disabled customers or those in wheelchairs, including height-adjustable tables;
  • An area that can be used for customer seminars, which could include talks on financial wellbeing and the Cost of Living, or even guidance on how to avoid becoming the victim of fraud;
  • Full redecoration and flooring, plus the latest modern furniture and signage

Throughout the closure, HSBC UK representatives have been available at a ‘pop-up branch at Lincoln central Library while the work was carried out.

Fran Kew, HSBC UK’s Local Director covering Lincoln, said: “We are continuing to invest millions of pounds into our branch network. This significant investment of hundreds of thousands of pounds in our Lincoln branch will create a greatly improved and enhanced experience for our customers. The changes we have made to our Lincoln branch will provide customers with a much more modern and better designed branch, providing improved accessibility for customers in addition to the latest technology.

“I am extremely proud of the improvements we have made that will benefit our customers, but I am also proud of the changes that have been made will also provide a better and more comfortable place for our branch colleagues to work, which is extremely important to us.

Below is a selection of before and after photos, which show some of the work that has been carried out.



Notes to editors:


HSBC UK serves over 14.75 million customers across the UK, supported by 24,000 colleagues. HSBC UK offers a complete range of retail banking and wealth management to personal and private banking customers, as well as commercial banking for small to medium businesses and large corporates. HSBC UK is a ring fenced bank and wholly owned subsidiary of HSBC Holdings plc.

HSBC Holdings plc

HSBC Holdings plc, the parent company of HSBC, is headquartered in London. HSBC serves customers worldwide from offices in 62 countries and territories. With assets of $3,021bn at 30 September 2023, HSBC is one of the world’s largest banking and financial services organisations.